Please allow us 2-4 business days to process your order. Once processed, you will receive an automatic email with your tracking information.

On average, it takes 6-12 business days for your order to arrive. Unfortunately, there can be occasional delays beyond our control. If your order hasn't arrived after 15 business days, please contact us, and we will check it for you.

If you received your bottle or pitcher and it does not produce hydrogen bubbles, or it stopped. Fill your bottle or pitcher with warm water and allow the MEMBRANE located at the base to soak in water for 3-4 hours, in that time run the bottle or pitcher multiple times. This will help prime the proton exchange membrane which may have dried out enough stopping it from working as it should.

Clean your unit gently with mild soap and warm water. If you're in an area with hard water, it's a good idea to occasionally descale the unit. To descale, pour 1/4 cup of distilled white vinegar over the titanium plates in the center of the base, making sure they are fully covered. Allow the vinegar to sit for at least 90 minutes, then rinse. It's best to do this descaling process once or twice a month for the best results.

Please remember not to submerge the base in water, put it in the dishwasher, or use metal brushes for cleaning.